
Use of Meant4.com’s Service constitutes acceptance and agreement to
Meant4.com’s AUP (Acceptable Use Policy) as well as Meant4.com’s TOS
(Terms of Service). From herewith in this TOS, AUP, and SLA, the usage
of "us", "we", "our", "ours" shall constitute reference to Meant4.com,
the usage of "you", "your", "they", "them" shall refer to client/customer of Meant4.com.
Acceptance of Contractual Agreement
- Client agrees that by placing an order either by means of electronic
ordering (web order form) or submitting a written contract, and receipt
of such order by Meant4.com, that you are agreeing to our TOS, AUP, and
SLA. No Modifications of said contract by customer is allowed. - Meant4.com will provide, and Customer will purchase and pay for, the
Services, and service fees specified in the Order for the applicable
Service Description. Customer acknowledges that the service, and service
fees have been communicated to the customer, and that they are aware of
all applicable charges as per contract, AUP, SLA, and TOS. Customer also
understands that any promotional offers unless specified in contractual
terms will not be applicable to their individual service. - In connection with any Hosting Services, if Customer's actual
bandwidth usage in any month exceeds allotted amount, specified in
Customer's contract, Customer will pay Meant4.com any additional fees as
specified in the Service Description within three (3) days of invoicing
period. Any BW overage bill not paid within three (3) days of invoicing
will be subject the server and services to suspension.
What may not be hosted on our network:
- Warez
- IRC
- Child pornography
- Copyrighted media, includes but not limited to: Video, Music, TV, Radio
- Hacking tools / material
- Anything that may harm us, the server, or anyone else (mentally, physically)
- Sites using high httpd, mysql, massive e-mail sending or any other thing to make server overload
- Forum with using heavy database and large amount members
We keep the right to remove or suspend account which has one of
above violations without any prior notice.
99,5% Uptime Guarantee
Network Uptime is the total time in a calendar month that Meant4.com
network is available through the Internet, provided that Client has
established connectivity. Meant4.com takes responsibility for Network
availability within their network, however, we cannot be held liable for
upstream problems, outside of our network. Our guarantee is that our
Network will be available to clients free of Network Outages, that
render 100% packet loss, 99% of each calendar month.
Network Outages or Unscheduled Downtime is any unplanned or unscheduled
interruption in Service availability during which Client is unable to
access the services as described in the section titled “Network Uptime�
above. A Network Outage is defined as a period in which 100% packet loss
to our network is experienced, which is determined to have been caused
by a problem in Meant4.com’s Network as confirmed by Meant4.com.
Downtime or outages are measured as the total length of time of the
unplanned interruption in service availability in a calendar month.
Scheduled Downtime is any Meant4.com scheduled interruption of Services,
for the purpose of network upgrades, or replacement of any equipment in
order to provide for you better service. Scheduled downtime occurs
during notified downtime periods, with as much advance warning as
possible via e-mail with a minimum of 12- 24 hours notice.
SLA Network Violation Credit
Performance Credit exclusions: The following are excluded from the
monthly calculation of Service Availability: · Scheduled downtime ·
Problems outside of Meant4.com’s network (upstream providers, or
client’s inbound connection) not effecting 100% loss to our network ·
Interruptions or failure of individual service caused by client, their
employees, client’s customers, etc. to their service. These include
inaccurate configuration, 3rd party software, client abuse or over
utilization of resources, hacked servers, attacks, exploits, server
hardware failures or other users on server to cause the server to
overload which may cause downtime. We will do our best to remove such
offenders immediately.
Payment:
Establishment of this service is contingent upon receipt of payment from
Customer to Meant4.com. Subsequent payments are due on the anniversary
date of the month for that month’s service, unless customer requests all
monthly payments to be consolidated to one specific billing date. Any
additional services relative to a primary hosting account, will be
prorated to the primary hosting account’s monthly recurring billing
date, along the following guidelines of prorating methodology: (total
monthly fees/ 30) * number of days to monthly recurring billing cycle.
Any setup fees will be charged full setup fee pricing, and are applied
at time of initial request of such services.
Payments and Fees:
Payment is due on the defined monthly recurring billing date of each
month. Credit cards that are declined for any reason are subject to a
$10.00 declination fee. Service will be interrupted on accounts that
reach 10 days past due. Service interrupted for nonpayment is subject to
a $200.00 reconnect charge. Accounts not paid by due date are subject to
a $7.95 late fee. Accounts that are not collectable by Meant4.com will
be turned over to an outside agency for collection. If your account is
turned over for collection, you agree to pay the company a “Processing
and Collection� Fee of not less than Fifty ($50.00) nor more than One
Hundred, Fifty ($150.00)
Delinquent Accounts:
Meant4.com may temporarily deny service or terminate this Agreement upon
failure of Customer to pay charges when due. Such termination or denial
will not relieve Customer of responsibility for the payment of all
accrued service fees, or any collection fees.
Backup files:
Meant4.com offers daily backup but client is fully responsible about
files and databases. We are not responsible if we have any issues
with server (hdd failure, fresh OS installation or any other
unexpected issues)
Account Cancellation:
All requests for canceling any service / services must be made in
writing with at least 15 days notice but not more than 30 days prior
written via email to billing@meant4.com. Include your domain name, last
name on credit card in your email.
Refunds and Disputes:
All payments to Meant4.com are nonrefundable. This includes any setup
fees and monthly fees regardless of usage. All billing disputes must be
reported within 30 days of the time the dispute occurred. Disputed
charges to your credit card issuer, also known as charge backs, in
Meant4.com’s discretion which is valid, under the terms and conditions
of our SLA, AUP, and TOS, will result in service interruption, and
reconnection fees to restore the desired service.
14 Day money back Guarantee:
All shared hosting, reseller hosting plans come with a 14 day money back
promise. If for whatever reason we fail to satisfy your needs and are
within 14 days we will fully refund your money all we ask is you give us
a reason so this will help us improve as a company.