Coverage

This Web Site Availability Service Level Agreement applies to YOU if YOU
have ordered *any* hosting plans ("Service") and YOU are in good
financial standing with Meant4.com.

Service Level

Meant4.com endeavors to have network connectivity available for http
access by third parties 99% of the time ("Web Site Availability").

Credits

In the event that there is no Web Site Availability, Meant4.com will
credit the monthly service charge for the Service as calculated below
and as measured 24-hours a day in a calendar month, with the maximum
credit not to exceed the monthly service charge for the affected month:

Web Site Availability Credit
95% to 99.4% = 10%
90% to 94.9% = 25%
89.9% or below = 50%

In order for YOU to receive a credit on YOUR account, YOU must request
such credit within seven (7) business days after YOU experienced no Web
Site Availability. YOU must request credit by sending an electronic mail
message to info@meant4.com. For security, the body of this message
must contain YOUR account number/domain name, the dates and times of the
unavailability of YOUR web site, and such other customer identification
requested by Meant4.com. Credits will usually be applied within sixty
(60) days of YOUR credit request. Credit to your account shall be YOUR
sole and exclusive remedy in the event that there is no Web Site
Availability.

Restrictions

Credits shall not be provided to YOU in the event that YOU have no Web
Site Availability resulting from (i) scheduled maintenance, (ii) YOUR
behavior or the performance or failure of YOUR equipment, facilities or
applications, or (iii) circumstances beyond Meant4.com's reasonable
control, including, without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability
of interruption or delay in telecommunications or third party services
(including DNS propagation), failure of third party software or hardware
or inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of YOUR Web Site.

Limitations

On-line problems occur continuously. There might come a time when you
cannot access your website or any other service. This is not necessarily
due to Meant4.com. Perhaps your ISP is experiencing technical
difficulties, or there might be a routing problem between your ISP and
Meant4.com, making communication difficult or impossible. We cannot bear
the responsibility of such problems. Our monitoring agents determine the
uptime of our service, and not any one client's experience